Privacy is very important to us at TripCreator. We work hard to ensure that the personal information provided to us is secure and held in strict confidence. TripCreator takes measures to protect personal information against loss, misuse, unauthorised access, unauthorised disclosure, manipulation or destruction.
Collection and use of personal information
To be able to deliver your order and finish your bookings, TripCreator may collect and use specific types of information, which may include Personal Information. This information may be collected directly or through third party service providers and includes the following:
TripCreator may collect and store information about your location if such service is enabled on your device. You may be able to change the settings on your device to prevent it from providing us with information about your location.
Log File Information
When you register with TripCreator or view our website, we collect information such as your web request, IP address, browser type, referring/exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other browsing information. This information is used to improve the website and enhance our services. In addition, we may monitor, record, store and use any telephone call, e-mail message or other communication with you in order to review any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service.
Collection by Third Party Tools
Protection of data
TripCreator has security measures in place to protect against the loss, misuse and alteration of the information under our control. We do our utmost to protect personal information and prevent unauthorised access to it. Our security measures consist of encryptions, firewalls, etc. We are constantly improving our security measures to keep up with technological developments.
Your user account is also protected by the password you created when registering as a user. It is your responsibility to keep your password private. If you use a computer in a public place or share a computer with others, remember to sign out and close your browser window when you finish accessing our site in order to prevent others from accessing your personal information.
If you have reason to believe that your account is no longer secure, for example due to loss, theft or unauthorised disclosure or use of your account or password, you must promptly change your password and notify us.
Sharing Information with third parties
When you book a travel itinerary on the Platform, part of the information you provide may be passed on to the suppliers you have booked with so they can properly provide their services.
By booking via the Platform and entering into a booking agreement with any Supplier made available to you via the Platform, you explicitly agree to the transfer of the information you provide from TripCreator to the appropriate Suppliers. Under certain circumstances, TripCreator and/or the Suppliers may be obliged to pass on or make available certain information to relevant authorities.
How your personal information is used
Your user data will be used by TripCreator and by the suppliers you enter into a booking agreement with.
TripCreator uses your data as follows:
To ensure that the Platform presents you with content in the most efficient manner for you and your computer.
To contact you regarding a listing, booking or proposed booking, including providing you with booking confirmation and updates.
To provide you with the products and services you request.
To manage your account, including processing payments and refunds and providing notifications.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
Our suppliers use your data solely to fulfil the booking agreement.
You have the right at any time to demand information about whether and which personal information about you is stored by TripCreator and how it is stored.
Such enquiries should be sent by e-mail to email@example.com with a copy of proof of your identity (for example, a copy of your ID card or passport) as an attachment to that e-mail.
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